*Serves customers by providing product and service information;
*Resolving product and service problems.
*Attracts potential customers by answering product and service questions;
*Suggesting information about other products and services.
*Opens customer accounts by recording account information.
*Clarifying the customer’s complaint and determining the cause of the problem.
Selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
*Following up to ensure resolution.
*Maintains financial accounts by processing customer adjustments. *Recommends potential products or services to management by collecting customer information and analyzing customer needs.
*Prepares product or service reports by collecting and analyzing customer information.
*Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications:
*Customer Service Skill, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
*He/ She is required to have a minimum of OND in any related discipline and at least 1 year working experience.